Accessibility feedback process at Parks Canada

Whether you have a suggestion, a complaint, or a great experience with Parks Canada, let us know. The information you provide is important to us. It will help us improve Parks Canada's Accessibility Plan and its application. Together we can make Parks Canada a model for accessibility.

On this page

• How to provide feedback
• Submit anonymous feedback
• If you want a response
• What we do with your feedback
• Request an alternate format

How to provide feedback

The person designated to receive feedback for the Parks Canada Agency is the Manager, Equity, Diversity and Inclusion.

Submit anonymous feedback

If you want to provide anonymous feedback:

• do not state your name or provide any other identifying information (for example, your email address or phone number)
• do not include your return address on the envelope if you send feedback by mail

If you want a response

If you’ve asked for a response, we will respond in the same way that you communicated with us.

Finding answers to more complex issues might take time. If that’s the case for your feedback, we’ll still follow up to let you know what we’re doing.

What we do with your feedback

We publish annual progress reports in the years between accessibility plans. In these progress reports, we report on the feedback we receive and how we are taking it into consideration.

We don’t identify individuals in our reports. The only time your feedback will be connected to you is when you request a personal response from Parks Canada.

Request an alternate format

You can request an alternate version of our feedback process, accessibility plans or progress reports by email at information@pc.gc.ca or by telephone:

Within Canada and United States: 1-888-773-8888
Outside North America: 1-819-420-9486