Reports
Departmental Performance Report 2011-12 - Supplementary Information Tables
2011-12 User Fees Reporting
User Fees and Regulatory Charges (User Fees Act)
| User Fee | Fee Type | Fee- setting Authority | Date Last Modified | 2011-2012 | Planning Years | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Forecast Revenue ($000) | Actual Revenue ($000) | Estimated Full Cost ($000) | Performance Standard | Performance Result | Fiscal Year | Forecast Revenue ($000) | Estimated Full Cost ($000) | ||||
| Entry Fees | Other Products and Services |
Parks Canada Agency Act | Increased in 2008. New fees added in 2010. | $52,500 | $52,936 | $167,505 | 85% of visitors are satisfied | 100% of sampled locations exceed the standard | 2012- 2013 |
$52,500 | $152,126 |
| 2013- 2014 |
$52,500 | $150,055 | |||||||||
| 2014- 2015 |
$52,500 | $148,599 | |||||||||
| Camping Fees | Other Products and Services |
Parks Canada Agency Act | Increased in 2008. New fees added in 2010. | $16,500 | $17,286 | $22,902 | 85% of visitors are satisfied | 100% of sampled locations exceed the standard | 2012- 2013 |
$16,500 | $20,800 |
| 2013- 2014 |
$16,500 | $20,517 | |||||||||
| 2014- 2015 |
$16,500 | $20,317 | |||||||||
| Lockage and Mooring fees | Other Products and Services |
Parks Canada Agency Act | Lockage and Mooring fees increased in 2008. | $2,410 | $2,455 | $27,557 | 85% of visitors are satisfied | For the 2011 cycle, no locations with this service were surveyed. | 2012- 2013 |
$2,410 | $25,027 |
| 2013- 2014 |
$2,410 | $24,687 | |||||||||
| 2014- 2015 |
$2,410 | $24,447 | |||||||||
| Pools | Other Products and Services |
Parks Canada Agency Act | Increased in 2003. | $3,810 | $3,940 | $5,543 | 85% of visitors are satisfied | For the 2011 cycle, no locations with this service were surveyed. | 2012- 2013 |
$3,810 | $5,034 |
| 2013- 2014 |
$3,810 | $4,966 | |||||||||
| 2014- 2015 |
$3,810 | $4,918 | |||||||||
| Municipal Services | Other Products and Services |
Canada National Parks Act | Water and sewer fees increased in 2001; remainder in 2003. Garbage fees increased in 1996. | $3,100 | $3,794 | $11,090 | For water, the Guidelines for Canadian Drinking Water Quality (2002) is the current standard. For wastewater, PCA will meet Federal Guidelines (1976) for effluent quality and work towards meeting PCA leadership standards that are based on the receiving waters of each community. Garbage collection frequencies will be established in consultation with Community Councils and Business Community. | Water quality Guidelines are met or exceeded; wastewater effluent quality meets or exceeds the standards | 2012- 2013 |
$3,100 | $11,183 |
| 2013- 2014 |
$3,100 | $9,308 | |||||||||
| 2014- 2015 |
$3,100 | $8,776 | |||||||||
| Other Revenues |
Other Products and Services |
Parks Canada Agency Act | Business licences increased in 1994; Other fees increased in 2008. New fees added in 2010. | $8,000 | $8,901 | $43,052 | 85% of visitors are satisfied | 100% of sampled locations exceed the standard | 2012- 2013 |
$8,000 | $39,079 |
| 2013- 2014 |
$8,000 | $38,535 | |||||||||
| 2014- 2015 |
$8,000 | $38,155 | |||||||||
| Total | $86,320 | $89,312 | $277,650 | 2012- 2013 |
$86,320 | $253,249 | |||||
| 2013- 2014 |
$86,320 | $248,067 | |||||||||
| 2014- 2015 |
$86,320 | $245,213 | |||||||||
Date Last Modified
In May 2009, Parks Canada announced a two-year fee freeze at all national parks and national historic sites managed by the Agency. Included are prices for all Parks Canada entry fees, camping at national parks, lockage and mooring at historic canals and several other national fees for basic services. The fee freeze is intended to support the tourism industry and local economies and help more Canadians experience Canada's treasured natural and historic places. Subsequently, it was announced in November 2010 and again in November 2011 that the fee freeze was extended for an additional year due to the slower than expected recovery from the global financial crisis. Therefore, the general public 2008 prices are in effect until March 31, 2013, and commercial groups 2009 prices are in effect until March 31, 2014.
In 2010, Parks Canada had developed and received approval for new market responsive service improvements at several parks and sites for which approval of pricing was required. Examples of these include accommodations such as camping yurts and newly developed enhanced interpretation programs. The proposal did not include any fee increases for current facilities or services consistent with the fee freeze. All requirements of subsection 4(1) of the User Fee Act were met and there was wide spread acceptance of the proposed prices for new services.
On July 1, 2006 and again on January 1, 2008, the Government of Canada implemented a one percent reduction to the GST. This affected all fees as the GST is included in all of Parks Canada approved fees. These reductions are not reflected in the date last modified column as they were not established through the full process, only reduced consistent with Government of Canada direction.
Municipal services, water, sewer and garbage fees are formula-based (except at Riding Mountain National Park) to allow for cost recovery. They may increase or decrease each year in response to changing costs.
Additional Notes
Real property rentals are not subject to the User Fees Act and are not included in the table. In 2011-12, real property rental revenues were $21,017,469
External Fees (Policy on Service Standards for External Fees)
| External Fee | Service Standard1 | Performance result | Stakeholder Consultation |
|---|---|---|---|
| Entry Fees | 85% of visitors are satisfied | 100% of sampled locations exceed the standard | Standard is based on a long standing measure |
| Camping Fees | 85% of visitors are satisfied | 100% of sampled locations exceed the standard | Standard is based on a long standing measure |
| Lockage and Mooring Fees | 85% of visitors are satisfied | For the 2011 cycle, no locations with this service were surveyed. | Standard is based on a long standing measure |
| Pools | 85% of visitors are satisfied | For the 2011 cycle, no locations with this service were surveyed. | Standard is based on a long standing measure |
| Municipal Services | For water, the Guidelines for Canadian Drinking Water Quality (2002) is the current standard. For wastewater, PCA will meet Federal Guidelines (1976) for effluent quality and work towards meeting PCA leadership standards that are based on the receiving waters of each community. Garbage collection frequencies will be established in consultation with Community Councils and Business Community. | Water quality Guidelines are met or exceeded; wastewater effluent quality meets or exceeds the standards | Canadian drinking water guidelines were established in 2002. Federal guidelines for wastewater effluent were established in 1976 and Parks Canada leadership targets established in 1997. The leadership targets are used as the basis for consultation with communities. Garbage collection standards have evolved over time in response to individual community needs and specific frequency of pickups is set in consultation with users. |
| Other revenues | 85% of visitors are satisfied | 100% of sampled locations exceed the standard | Standard is based on a long standing measure |
Notes
1 Parks Canada has been using visitor satisfaction at surveyed sites as a measure of performance since 1996. The 85 percent user fee performance standard has been well established and communicated through the Agency's corporate planning and reporting documents since 2005. In 1998, Parks Canada also introduced a Quality Service Guarantee that applies to all visitor services for which fees are paid. This initiative ensures that visitors have an immediate recourse if they are not satisfied with the quality of service provided or do not believe that they received value for fees. Through the Guarantee, the concern is immediately addressed up to and including a refund of a portion or entire fee paid. This achieves the spirit of accountability for performance as contemplated by the User Fees Act, and exceeds the Act's requirements by refunding the user-fee immediately to a dissatisfied client.
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