Reminder - Preparing for the new administration contract for the Dental Care Plan

Good afternoon,

This message is regarding the new contract with Canada Life to administer your Public Service Dental Care Plan (PSDCP), and follows the message published on October 3, 2024. 

Work continues to help ensure a smooth transition to the new PSDCP contract beginning November 1, 2024. As a reminder, the new contract requires mandatory positive enrolment. The two scenarios below provide information to guide you through which circumstance may apply to you. 

Scenario 1: Canada Life has completed your positive enrolment 

Canada Life has proactively completed positive enrolment for 99% of plan members! It is likely that you have received a positive enrolment confirmation notice from Canada Life by mail or email to validate your information. However, it is important to validate the information on file and update where needed, including your dependant and banking information. This will ensure that there are no interruptions in the processing of your claims as of November 1. If you have not yet validated your information, Canada Life will send a reminder directly to you in the coming weeks.  

Scenario 2: You must complete positive enrolment 

If Canada Life has not contacted you yet, this means that positive enrolment has not been completed and you must complete it yourself. This will mostly apply to new employees who recently joined the federal public service. However, please first check your junk mail to see if Canada Life sent you a positive enrolment confirmation notice email. If you did not receive a notice by email or by mail, you can complete your positive enrolment online or call the Canada Life PSDCP Member Contact Centre. 

New plan number 

As part of the new contract, your plan number will change on November 1. Remember to inform your dental provider at your next visit. The services for both you and your eligible dependants will be administered under the same plan number and certificate number. The certificate number is your unique identifier under the PSDCP. Your new plan number is based on your month of birth, as follows: 

• January, February, or March: 72111 
• April, May, or June: 72112 
• July, August, or September: 72113 
• October, November, or December: 72114 

Thank you,

Rawan El-Komos,

Vice-President

Human Resources and Employee Wellness